Retail Store Leader

Job Summary

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• This is a highly demanding role that requires excellent leadership and communication skills to lead a team of sales associates and ensure the smooth operation of a retail store.

About the Job

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• The Store Manager will be responsible for overseeing all aspects of the store's operations, including sales, customer service, and inventory management.">
• The ideal candidate will have a strong background in retail management, with experience in leading high-performing teams and driving sales growth.">
• The Store Manager will work closely with the Area Manager to develop and implement strategies to improve sales performance, customer satisfaction, and operational efficiency.">

Key Responsibilities

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• Sales:">
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  • Inspire the team to achieve commercial and operational KPIs and create improvement plans to drive them.">
  • Reinforce sales policies and techniques established at the Sephora University with all team members.">
  • Balance and drive the sales target.">
  • Achieve the desired market share for services.">
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• Customer Experience:">
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  • Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.">
  • Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.">
  • Inspire the team to use digital tools to deliver a customized service.">
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• People:">
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  • Motivate and develop the team through daily coaching/observations.">
  • Communicate and inspire the team on business strategy, vision, and relevant information through animate briefings, coaching, and trainings.">
  • Increase the team confidence and motivation by praise and feedback for their performance.">
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• Operations:">
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  • Apply the policies and procedures referring to products, testers, prices, merchandising, and other partners (Brands, helpers, security) and provide feedback.">
  • Contribute to the store projection of an excellent image through cleanliness and product restocking.">
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• Business:">
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  • Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.">
  • Analyze all relevant KPIs and propose action plans for improvement.">
  • Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.">
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Requirements

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• Experience in retail management with a strong background in sales and customer service.">
• Excellent leadership and communication skills with the ability to inspire and motivate a team.">
• Ability to analyze data and make informed decisions to drive sales growth and customer satisfaction.">
• Strong problem-solving skills with the ability to think critically and creatively.">
• Ability to work effectively in a fast-paced environment with multiple priorities.">
• Strong attention to detail with the ability to maintain accuracy and quality in all aspects of the job.">
• Knowledge of visual merchandising principles and practices.">
• Ability to lift up to 25 pounds and stand for long periods of time.">
• Availability to work flexible hours, including evenings and weekends.">

What We Offer

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• A competitive salary and benefits package.">
• Ongoing training and development opportunities to enhance your skills and knowledge.">
• A collaborative and dynamic work environment with a talented team.">
• The opportunity to work with a well-established and respected brand in the retail industry.">
• A comprehensive employee assistance program to support your mental and physical health.">
• A discount on store merchandise and access to exclusive employee events.">
• Recognition and rewards for outstanding performance and contributions to the company.">

About Us

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• We are a leading retailer in the beauty and personal care industry.">
• We are committed to providing our customers with an exceptional shopping experience and delivering outstanding results for our shareholders.">
• We value diversity and inclusion in the workplace and strive to create a culture that is welcoming and inclusive of all employees.">
• We offer a range of benefits and perks to our employees, including health insurance, retirement plans, and paid time off.">