Customer Service Expert

23 hours ago


Kuwait City, Al Asimah DHL Germany Full time

DHL Express is seeking a highly skilled Customer Service Expert to join its team in Kuwait. In this role, you will be responsible for providing excellent customer service and ensuring the smooth operation of our express delivery services.

Your key responsibilities will include:

  • Providing a high level of customer service and professionalism
  • Ensuring customers' bookings and traces are actioned as per network standards
  • Investigating thoroughly undelivered, returned, delayed, lost, damaged, and held shipments
  • Maintaining a thorough knowledge of all departments, DHL network, products, and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting, and sales queries with confidence at all times


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