Customer Service Agent
2 months ago
Key Responsibilities:
- Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls ie. Greeting being polite)
- Analyze the type of call and ensure proper understanding of the customer need and take necessary actions based on the need.
- Acknowledge act and action on any emails received for customer care team on a timely manner
- Promote COMPANY services provide rates (Cash) and sell COMPANY products and services for incoming inquires.
- Forward any potential leads to sales administrator
- Arrange for pick up bookings via CORE
- Arrange for all RPI bookings from local BH customers and other COMPANY offices as per the standard RPI booking process.
- Prepare Job Cards for all inbound request via partner network and forward it to Finance on a daily / weekly basis.
- Handling inquiries of shipment status Track and updating customers with information of their shipment.
- Opening tickets in case of any service failures and monitor for resolution and closure of tickets
- Handle all incoming tickets for the CS team as assigned. Coordinate with other departments reassign resolve and close ticket as per COMPANY standards and timelines.
- Handle all customer complains. Receive Log coordinate prepare necessary documents escalate open ticket and or resolve all customer complains depending on the severity type of complain and as per COMPANY guidelines on standard complain handling process.
- Coordinate with customer Prepare and forward any claim document to the relevant department as per the claim process.
- Coordinate and or facilitates any investigation for lost or damaged shipment with customer and or any other COMPANY internal departments.
- Ensure all customer service reports and data provided to Supervisor / Manager on time and as per set deadlines.
- Ensure all customer servicerelated documents are retained filed file register maintained and archived as per COMPANY standards.
- Perform any other assignments as required/requested by your supervisor or manager.
Urgently needed for a Logistic Company Kuwait the Position Customer Service Agent
-
Customer Service Representative
2 weeks ago
Kuwait City, Al Asimah Alghanim Industries Full timeJob SummaryAs a Call Centre Agent at Alghanim Industries, you will be responsible for delivering exceptional customer experiences through timely and effective responses to customer inquiries. Your primary goal will be to provide accurate information, address customer concerns, and ensure high customer satisfaction.Key Responsibilities Comply with staffing...
-
Travel Agent
3 months ago
Kuwait City Al Jaser Travels Full timeThis is a full-time on-site role for a Travel Agent at Al Jaser Travels in Kuwait City. The Travel Agent will be responsible for handling reservations, providing excellent customer service, arranging travel accommodations, managing car rentals, and driving sales. The Travel Agent will also be responsible for creating memorable travel experiences and offering...
-
Customer Service Representative
1 week ago
Kuwait City, Al Asimah Alghanim Industries Full timeJob Summary: We are seeking a highly skilled Reservation & Ticketing Agent to join our team at Alghanim Industries. As a key member of our customer service team, you will be responsible for handling all aspects of reservations, ticketing, and customer inquiries.Key Responsibilities:Make reservations and respond to customer inquiries in a timely and efficient...
-
Customer Service Representative
7 days ago
Kuwait City, Al Asimah Al Ahli Bank of Kuwait Full timeJob SummaryWe are seeking a highly skilled and motivated Inbound Agent to join our team at Al Ahli Bank of Kuwait. As a Customer Service Representative, you will be responsible for delivering exceptional customer service by addressing inquiries, ensuring satisfaction, and promoting banking products during customer interactions.Key ResponsibilitiesCustomer...
-
Customer Service Representative
2 weeks ago
Kuwait City, Al Asimah V Thru Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at V Thru. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond to client inquiries and resolve issues in a timely and professional...
-
Real Estate Agent
7 months ago
Kuwait City Trend Real Estate Full timeThis is a full-time on-site role for a Real Estate Agent located in the Kuwait City Metropolitan Area. As a Real Estate Agent, your day-to-day tasks will include: assisting clients in buying, selling, and renting properties; conducting market research and analysis; negotiating and drafting contracts; providing exceptional customer service; and maintaining...
-
Call Center Agent
6 months ago
Kuwait City UNITED REAL ESTATE COMPANY Full timeHandle inbound and outbound calls.Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, ... etc.De-escalate situations...
-
Customer Service Specialist with Danish
3 months ago
Kuwait City WeDoSupport Full time✔️ Proficiency in Danish and English, both written and spoken;✔️ Proactive person with good support/sales skills;✔️ Strong communication and negotiation skills;✔️ Attention to detail;✔️ Previous experience as a support agent will be considered an advantage.
-
Customer service
6 months ago
Kuwait City indianinkuwait Full timeRespond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warrantiesMeet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sellMaintain daily recordings and documentation of issues...
-
Sr Call Center Agent
2 months ago
Kuwait City Talent Pal Full timeDate: 3 Sep 2024 Location: KW Company: Alghanim Industries Long Description Job Summary Senior Call Center Agent is responsible for responding to customer calls and providing a positive efficient customer experience and ensuring high customer satisfaction. Also supporting the Team Leader in monitoring coaching and training of the call center agents. Job...
-
Customer Service Representative
2 weeks ago
Kuwait City, Al Asimah Pakistanisinkuwait Full timeCustomer Service OfficerWe are seeking a highly motivated and customer-focused individual to join our team in Kuwait. As a Customer Service Officer, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Interact with customers through various channels, including phone, email, and chat.Provide...
-
Customer Service Representative
2 weeks ago
Kuwait City, Al Asimah Pakistanisinkuwait Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service via various channels, including phone, email, chat, and in-person.Key Responsibilities:Interact...
-
Customer Service Professional
7 days ago
Kuwait City, Al Asimah Al Ahli Bank of Kuwait Full timeThe Customer Service Representative role at Al Ahli Bank of Kuwait is a pivotal position that requires delivering high-quality service to customers through the provision of banking services.Key Responsibilities:Customer Enquiries: Respond to customer inquiries and provide customer service and supportSales Opportunities: Identify sales opportunities and pass...
-
Customer Service Supervisor
3 months ago
Kuwait City Talent Pal Full timeManage and lead a team of customer service representatives.Develop and implement customer service strategies and standards.Oversee daily customer service operations, ensuring efficient order processing, delivery scheduling, and customer issue resolution.Monitor and analyze customer satisfaction metrics to identify areas for improvement.Train and develop...
-
Customer Service Representative
6 days ago
Kuwait City, Al Asimah Doroob Full timeJob Summary:Doroob seeks a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling incoming calls at our call center, maintaining company standard etiquettes, and providing excellent customer service.Key Responsibilities:Analyze customer needs and take necessary actions based on the...
-
Customer Service Representative
23 hours ago
Kuwait City, Al Asimah Doroob Full timeJob Summary: We are seeking a skilled Customer Service Representative to join our Doroob team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Handle Customer Inquiries: Respond to customer inquiries in a timely and professional manner, ensuring that all customer...
-
Customer Service Representative
1 week ago
Kuwait City, Al Asimah Alghanim Industries Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Alghanim Industries. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond to customer...
-
Customer Service Representative
2 days ago
Kuwait City, Al Asimah Doroob Full timeKey Responsibilities:As a Customer Service Representative at Doroob, you will be handling incoming calls at the call center, maintaining high standards of etiquette and professionalism. You will analyze each call to understand customer needs and take necessary actions accordingly. Additionally, you will be responsible for responding to customer emails in a...
-
Customer Service Specialist
6 months ago
Kuwait City DONE INTERIOR FACTORY Full timeThis is a full-time on-site role for a Customer Service Specialist at Done Interior Factory. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering excellent customer experience.
-
Customer Service Representative
5 days ago
Kuwait City, Al Asimah Pakistanisinkuwait Full timeWe are seeking a highly motivated customer service professional to become a key member of our Kuwait-based team at Pakistanisinkuwait.Key ResponsibilitiesAs a customer service officer, you will be responsible for interacting with customers through various channels, including phone, email, chat, and in-person. You will provide timely and accurate information...