Sr Call Center Agent

Handle inbound and outbound calls.Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, ... etc.De-escalate situations...

Supervise and coordinate the activities of the call center team to ensure smooth operations and optimal performance.Monitor call center metrics, such as call volume, wait times, and resolution rates, and take necessary actions to meet performance targets and service level agreements (SLAs).Provide training, coaching, and feedback to call center...

Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return callRoute all calls to and from the call center.Routinely checks the queue to monitor calls holdingRoute all calls appropriatelyAppointment confirmationBooking appointments for all doctors and other services Distribute change...

This is a full-time on-site Call Center Associate role located in Ardiya. Call Center Associates will be responsible for providing exceptional customer service and support to customers through call center channels. Typical day-to-day tasks associated with this role include answering calls, resolving inquiries, providing information, and maintaining customer...

Answering incoming customer calls and providing accurate information about our products and servicesAssisting customers with their inquiries, concerns, and complaints in a professional and courteous mannerIdentifying and escalating priority issues to the appropriate department or supervisor for resolutionMaintaining a high level of product knowledge to...

Reports To Inbound Team Leader Job Purpose Deliver exceptional customer service by addressing inquiries, ensuring satisfaction, and promoting banking products during customer interactions. Generic Accountabilities 2. Corporate Governance and Compliance Work fully within risk policies and procedures and compliance regulations and ensure all...

Inbound Calls: Handle inbound calls from customers regarding orders, billing inquiries, product support, account management, and general assistance. Listen actively to understand customer needs and concerns.Outbound Calls: Make outbound calls to follow up with customers, confirm appointments, conduct surveys, and promote products or services. Maintain...

Key Responsibilities:Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls ie. Greeting being polite)Analyze the type of call and ensure proper understanding of the customer need and take necessary actions based on the need.Acknowledge act and action on any emails received for customer care team on a timely mannerPromote...

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage...

Evaluates both verbal and written customer contact by Agents. This team member participates in the design of all quality monitoring formats and quality standards.Fairly and consistently reviews the calls and emails of Call Centre Agents for accuracy and coaches each Agent for success in executing superior service and quality to the customers.Documents the...

We are seeking talented expatriates to join our company with opportunities to grow and develop.the following positions in our Sales Customer Service Operations and Finance Department are as follow:Service Center ExecutiveTeleSales PositionOutdoor Sales ExecutiveCustomer Services AgentCourierAccountantSr. AccountantPreferred Nationalities: Jordanian &...

Job Summary Answering inbound calls and Interact with customers to provide the necessary help while using service. Liaise and coordinate with Service Provider to resolve customer issues Interact with customers through chat and emails. Identify, research, and resolve customer issues using the admin tools and ticketing system. Perform outbound calls to follow...

Job SummaryAnswering inbound calls and Interact with customers to provide the necessary help while using service. Liaise and coordinate with Service Provider to resolve customer issues Interact with customers through chat and emails. Identify, research, and resolve customer issues using the admin tools and ticketing system. Perform outbound calls to follow...

Date Posted: Country:KuwaitLocation:KWT01: Al Tijaria Tower, 10th Floor, Al Soor Street, Mirqab Attends phone calls (both call backs and main reception) received by the call center and captures client concerns as per the defined process. Collects necessary information regarding call back, registers call back in MIS, dispatch technician and collects action...

Date Posted: Country: Kuwait Location: KWT01: Al Tijaria Tower 10th Floor Al Soor Street Mirqab Attends phone calls (both call backs and main reception) received by the call center and captures client concerns as per the defined process.Collects necessary information regarding call back registers call back in MIS dispatch technician and collects action...

· Promote Padra vitamins, shampoo, and spray products to patients post-surgery.· Provide accurate information (e.g. product features, pricing and after-sales services).· Answer customers’ questions about specific products/services.· Conduct price and feature comparisons to facilitate purchasing.

***U.S. Citizenship Required***Why join our teamWith a mission that spans the globe the USO provides a rewarding and fulfilling work environment. Our team is exceptional and we offer generous paid time off including volunteer days and military leave. We have a remarkable 401k match comprehensive benefits and opportunities for training and education...

****U.S. Citizenship Required****Why join our teamWith a mission that spans the globe the USO provides a rewarding and fulfilling work environment. Our team is exceptional and we offer generous paid time off including volunteer days and military leave. We have a remarkable 401k match comprehensive benefits and opportunities for training and education...

The Company: Ooredoo is an organization on the move. Thanks to our dedicated employees we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.We are a dynamic global telecommunications player operating in 17 countries across the Middle East North Africa (MENA) and Asia. We cover a population of...

Assist hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations and policies as well as the departments’ rules, policies and standards.Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by...