Service Desk support

Education/Certifications:One year related experience may be substituted for one year of education, if degree is required.High School Diploma or equivalency. Some college courses in business or related field preferred.Must be CAC eligible and/or able to obtain a Common Access Card (CAC)Must be a U.S. CitizenA valid driver’s license and the ability to...

Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.Conduct in-room and hotel familiarization, assisting guests with inquiries or requests...

- Provide IT support, including troubleshooting IP phones and network issues.- Manage Windows environments, printers, and access points.- Utilize remote desktop applications and help desk software.- Ensure meticulous attention to detail and effective problem-solving.- Communicate effectively with team members and clients.

Installing and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing...

Supports & contacts sales staff in the market and may require attending out office hours calls.Supports the warehouse operations & communications.Accompanies any new Salesmen in the market.Prepares & sends daily credit reports to the businesses.Monitors the SAP log activities of the Salesmen.Supports the project team during pre-go live and post go live...

Strong customer support and customer service skillsAbility to analyze customer needs and provide appropriate solutionsTechnical support experienceExcellent communication and interpersonal skillsStrong problem-solving and analytical skillsAbility to work well in a team environmentExperience in sales is a plus

Bachelor's degree in computer or related field.Provides at least 3 years of experience in IT technical support/service desk/help desk roles.Excellent knowledge of standard Windows edition (troubleshooting, configuration, installation, etc.).Possession of a transferable Kuwaiti visa.

Build and implement a scalable, reusable automation framework using Jira/Service Desk, Zapier, Zendesk, Looker, etcSupport multiple ALM environments and API, JSON, and Python integrationsCreate and adjust Looker DashboardsParticipate in kick-off meetings and creation of assessment checklistsWorks with manual testers to enable automation suites to be executed...

We are looking for a Sales Advisor & education counselor to support students with the application process, requirements, visa applications, accommodation,and providing the proper support and information before travelling to study abroad. As Sales Advisor your tasks will include:* Speaking to potential students face-to-face, by email and by telephone.*...

Key Responsibilities of the Server/Waiter/Waitress:-Supports the smooth running of the food & beverage department, where all aspects of the guest food beverage service experience are delivered to the highest levels-Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries-Takes...

Accountable for SAP support of all of SAP Supply Chain business unitEstablish and ensure service levels are always met - assess, anticipate, and recommend appropriate actions and resources; investigate and understand requirements.Liaison with the teams across IT to ensure consistent adherence to defined standards and processes. Prevent and resolve major...

A prestigious 5-star luxury hotel, is seeking an experienced Front Office Manager to lead their front desk operations and team. This is a highly visible role responsible for ensuring exceptional guest service and a flawless check-in/checkout experience.

Our Support Analyst will provide first-class support to our end-user community as we implement our new ERP, CRM, and CPQ business applications. The Support Analyst will triage and action user support requests, ensuring first-class customer service as you communicate, resolve, or escalate issues and change requests.As a member of a small, focused solution...

Display, at all times, a friendly courteous and professional manner in all dealings with guests, patrons and other employees.Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.Handle guest problems or complaints by understanding the problems with all aspects, following up the results and making sure...

Help lead our CPQ implementation project and drive a highly successful rollout to markets and teams.Work closely with the Sales Operations, Process and Systems, and Finance teams to ensure the CPQ tool supports internal business requirements including approval rules and MDQ configuration.Collaborate with teams, including Enablement, Sales, and Process and...

Bachelor's degree in computer or related field.4 to 6 years of experience as a help desk support.Excellent knowledge of Microsoft Office applications (Word, Excel, PowerPoint and Outlook).Excellent knowledge of standard Windows edition (troubleshooting, configuration, installation, etc.).Possession of a transferable Kuwaiti visa.

Proven experience in customer service or support roles, demonstrating exceptional communication and problem-solving skillsStrong interpersonal skills with the ability to empathize with customers and address their needs effectivelyProficiency in using customer support tools and software to manage tickets, inquiries, and escalationsExcellent multitasking...

Generating leads through desk research, direct end user interaction (conferences, KOL mapping, webinars, local visits) and supporting our distributors in reaching out to clinicians (currently not the target audience of our distributors)Set up communication/lead generation campaigns through our distributorsActively follow up on leads

Gather issue information and create an effective resolution plan.Manage and regularly update all tickets assigned to you.Be naturally curious with good troubleshooting skills, continue to ask why until you get to the root cause, and continue to tackle the problem from different angles until a solution is found. You should be comfortable figuring it out on...

Duties & responsibilities include but not limited:Documentation of user requirements & End user supportDebug and upgrade existing and/or new modules in new business functionsAnalyzing and defining requirements including drafting functional specificationsModification and custom development of UI queries reports etc with the teamSupporting EBS with new report...