Guest Experience Agent Arabic Speaker

4 weeks ago


Kuwait City Four Seasons Hotels and Resorts Full time
  • Display, at all times, a friendly courteous and professional manner in all dealings with guests, patrons and other employees.
  • Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.
  • Handle guest problems or complaints by understanding the problems with all aspects, following up the results and making sure to end the problems with 100% guest satisfaction.
  • Keep all support departments informed of necessary information or requests.
  • Recite hours of operations of all hotel facilities and special service codes.
  • Understand the tasks performed by a telephone operator, a receptionist, a reservationist, a concierge and a housekeeper.
  • Handle hotel emergency procedures and situations with maturity and professionalism.
  • Perform tasks and projects as delegated by the Assistant Guest Experience Manager, Front Desk Manager, Assistant Front Office Manager or Front Office Manager.
  • Prioritize and handle multiple tasks.
  • Monitor processes and adjust schedule according to priorities; to understand the dynamics and be proactive in responding.
  • Be attentive to guests needs and to find pride and purpose in providing exceptional service and product; to anticipate guests personal preferences and the ability to exceed expectations.
  • Proactive in offering to work additional shifts or hours in light of organizational demands.
  • Proactive in seeking to acquire knowledge to improve overall job effectiveness.
  • Be a role model for group work; go out of the way to help others without being asked.
  • Keep an organized and clean work space.
  • Know and apply the Core and Department Service Standards.
  • Recognize the need for assistance before a crisis occurs.
  • Remain calm and attentive, and displays concern regardless of the circumstances.
  • Ensure adherence to all credit procedures in the front desk.
  • Know about services available in the hotel and the hours of operation (Restaurants, Spa, concierge, valet).
  • Find solutions to challenges while remaining unflappable.

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