Front Desk Agent

2 weeks ago


Kuwait City MILLENNIUM HOTELS AND RESORTS KUWAIT Full time
  • Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
  • Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
  • Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
  • Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
  • Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
  • Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
  • Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
  • Safeguard guest privacy by refraining from disclosing any guest details.
  • Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
  • Uphold environmental, health, and safety standards in alignment with organizational policies.


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