Customer Success Manager

A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consultingExcellent communication and interpersonal skillsExcellent ability to quickly understand the different roles in an organization, focus on the ones most important to a...

Help drive the development and implementation of our Enterprise GTM Customer and Channel Partner strategy, e.g. success plans, QBR’s, cross-selling, and renewal forecasting.Create value engagement frameworks, interpreting customer’s company/financial performance and other relevant sources as an input.Establish business objectives and goals with...

Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goalsDevelop and evolve communication cadences with customers to stay in-the-know about adoption trends, sentiment, and overall account healthUncovering opportunities...

Come build community explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations talent potentialand excitement for the journey ahead. Customer Success Acount Manager(CSAM) understands their customers industry and business processes...

Educational Background: Bachelor’s degree in Computer Science, Engineering, or a related technical field.People Skills: You enjoy talking to people and helping them solve their problems.Experience: 2-3 years in a customer-facing role, preferably as a Customer Success Engineer, Technical Support Engineer, or similar role, with a focus on API...

Highly technical and experienced in operating PostgreSQL at scale.Understand the main issues that people hit when operating PostgreSQL.Keeps up to date with the latest developments in database systems.Understand the general sales process.Have demonstrated the ability to become a trusted technical advisor to customers and business leadersExcellent verbal,...

You think out of the box and you are creative with solutions.You are keen to learn new cloud technologies using the training opportunities and lab resources in Oracle.You act as a positive influence on those around you and motivate others toward success.You embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership and Integrity.

Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experienceWork closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new...

Lead Client Relationships: Be the primary point of contact for airline clients, fostering strong, long-term partnerships.Problem Solving: Address and resolve critical issues, ensuring seamless operations and client satisfaction.Growth Focus: Collaborate with internal teams to identify new opportunities for business development and enhance existing...

The Company: Ooredoo is an organisation on the move. Thanks to our dedicated employees we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.We are a dynamic global telecommunications player operating in 17 countries across the Middle East North Africa (MENA) and Asia. We cover a population of more...

Support customers through break/fix issues, upgrades/deployments, integrations, and utilizationLeverage your knowledge and experience to analyze customer environments and provide feedback on best practicesProvide ad-hoc assistance to Customer Success Managers, Account Executives, and Professional ServicesProduce regular feedback to management for process and...

Customer enquiries: Respond to customer enquiries and provide customer service and supportSales opportunities: Identify sales opportunities and pass these to the correct branch colleagueCash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checksReconciliations: Perform end of day...

Job SummaryThe role of a Customer Service Officer is primarily focused on providing high quality customer assistance. The officer will respond to various inquiries through sourcing, scheduling, deploying and debriefing. You will also assist Area Managers with the daily operations of the division and bring about new initiatives while acting as an ambassador...

Job SummaryThe role of a Customer Service Officer is primarily focused on providing high quality customer assistance. The officer will respond to various inquiries through sourcing, scheduling, deploying and debriefing. You will also assist Area Managers with the daily operations of the division and bring about new initiatives while acting as an ambassador...

Customer Communication: Manage inquiries via phone, email, and website forms. Provide clear updates throughout the job process using ServiceMate and Flat Rate Now.Job SchedulingQuote & Invoice Management: Generate quotes, follow up, send invoices, and manage payment collection.Upselling & Safety Follow-up: Review safety checklists, generate quotes for...

Reports To Branch Manager Job Purpose Deliver high quality service to customers through providing banking services Generic Accountabilities Generic Accountabilities are not specified for this role Specific Accountabilities Customer enquiries: Respond to customer enquiries and provide customer service and support Sales opportunities: Identify...

8- 10 years years experience in a customer service management role and industry experience of 3-4 years in the courier delivery/logistics or transportation industryStrong leadership skills with the ability to motivate and develop team members.Excellent communication and interpersonal abilities.A passion for customer service excellence and a commitment to...

Initiate and coordinate the implementation of clients for designated regionsMediate between all deugro departments required to engage for a successful client onboardingSupport and guide the regional stakeholders in Sales and Operations in implementing and re-engineering named accountsEnsure that customer’s needs and expectations are met throughout the...

Overall Responsibility of Call Center and its operationsConstantly improve the efficiency of the Call Center and its utilization by working with the team and helping them stay on objectives.Ensure customer insight is obtained and studied using telephone recordings and databases to understand and meet customer expectations.Develop CRM strategies that meet...

Recommend potential products or services to management by collecting customer information and analyzing customer needsPrepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededManage large amounts of incoming calls