Guest Services Assistant

• Coordinate and assist transportation requirements of guest.• Ensure that all hotel guests are met and assisted at the airport on arrival and departure to provide a personalized service.• Ensure a paging board is displayed to identify the guests arriving at the airport.• Facilitate guest arrival to their pre-assigned...

• Answer all calls according to the set standards in the department training• Adhering to the set standards of all departments SOP s, Training Manual and department Team Site• Assist with guest requests in a pro-active manner that demonstrates HEART values• Maintain a professional tone of voice while communicating with guests, callers and...

Key Responsibilities of Front Office Guest Service Agent: FemaleParticipates in the prompt and courteous check in and check out of guestsResponds to guest requests for information about the hotel and its surroundingsArranges for special services requested by the guest Requirements of Front Office Guest Service Agent: Excellent team player with strong...

Display, at all times, a friendly courteous and professional manner in all dealings with guests, patrons and other employees.Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.Handle guest problems or complaints by understanding the problems with all aspects, following up the results and making sure...

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item,...

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival...

• Prepare and manage the VIP arrivals list, ensuring designated managers and staff are allocated to cater to their needs.• Take ownership of guest concerns and requests, ensuring swift and effective resolution to guarantee guest satisfaction.• Oversee and evaluate the performance of Guest Relations Executives and Team Leaders, ensuring tasks...

• To ensure a smooth and efficient running of the hotel operation with particular focus on the front office department.• To handle and resolve guest complaints.• To assist the Assistant Front Office Manager in supervising the Front Office Department operation and communication.• To assist in maintaining and / or develop agreed standards...

Job Number Job Category Food and Beverage & CulinaryLocation Courtyard Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we...

Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest levelWorks proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolutionDelivers on plans and objectives where front office initiatives &...

As the Assistant Reservations Manager at Millennium Hotel & Convention Centre Kuwait you will support the Reservations Manager in overseeing the hotels reservations department. Your role involves assisting in reservation processes managing the reservation team and ensuring efficient booking operations. Key Job Responsibilities: Assist in supervising and...

Assist in supervising and leading the reservations team.Support the implementation of reservation strategies to optimize room revenue.Monitor and manage room inventory and availability across distribution channels.Ensure accurate and efficient booking processes for guests and travel partners.Collaborate with the Reservations Manager, sales, and marketing...

Check in for assignments upon arrival each dayMeet with managers to discuss any pass onCoordinate and communicate with supplies are needed In Room Dining, to complete orders, using par stock list as a guideHave full knowledge of all hours of operation for In Room Dining and all dining outlets for the HotelHave full knowledge of restaurants and Room Service...

Lead fitness classes, including group exercise and other fitness activities.Provide individualized fitness assessments and workout plans for guests upon request.Demonstrate proper exercise techniques and form to ensure safety and effectiveness.Monitor and assist guests during their workouts, offering guidance and motivation.Conduct fitness orientations for...

Extensive knowledge of ArchTics, Outbox and NLIVEN ticketing softwareAbility to handle high volume of customer interaction while delivering exceptional serviceProfessionally assist and follow through with resolution of guest complaintsSell tickets, season passes, lessonsAssist in the resolution of all guest complaintsFluency in Arabic would be an advantage

Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.Conduct in-room and hotel familiarization, assisting guests with inquiries or requests...

An opportunity has arisen for a Hostess for our client in UAE for a beach club.The main duties and responsibilities of this role are:Main DutiesMaintain and make daily entries in our reservation system to coordinate shifts and communicate accordingly with managementTake, manage and handle reservations and all related requestsBe thorough about the knowledge...

Our client is a lifestyle company in Dubai hiring an experienced, vibrant Hostess to start ASAP.What will you do?Maintain and make daily entries in the reservation system to coordinate shifts and communicate accordingly with managementTake, manage and handle reservations and all related requestsBe thorough about the knowledge about the operations, services...

Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to...