Outlet Captain
1 month ago
Kuwait City
Four Seasons Hotels and Resorts
Full time
- Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Breakdown, clean and set-up of tables, buffets, and food stations as well as the back-of-house areas.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.
- Work harmoniously and professionally with co-workers and supervisors.
- Work closely with stewarding & culinary teams and Housekeeping.
- Work with 3rd parties (i.e. staffing agencies, etc…)
- Plate, prepare food & beverage items and serve as indicated in the Standards Training Manual.
- Assist with food & beverage service throughout hotel, guest rooms, meal periods, special events etc. Assist colleagues within the department to complete other duties (i.e. food running, clearing, cleaning, mise-en-place, polishing equipment etc.)
- Operate tea/coffee making equipment at any time based on guest requests and BEO instructions.
- Store supplies.
- Take an active role in implementing safety procedures and following up within the department.
- Respond properly in any hotel emergency or safety situation.
