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Key Account Representative
1 month ago
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
Diversity StatementFerrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
About the Role:If you're looking for a role with variety, this is it. As a Key Account Manager your main focus will be to drive sales development across a number of clients. You'll work alongside the head of Accounts to build brilliant relationships with a breadth of clients define sales strategies, targets, programs, commercial initiatives and promotional policies.
Main Responsibilities:You will be responsible for developing and maintaining strong relationships with clients to ensure loyalty and continued business. Additionally, you will acquire a thorough understanding of key customer needs and requirements, and expand relationships with existing customers by continuously proposing solutions that meet their objectives.
In this role, it is crucial to ensure the correct products and services are delivered to customers in a timely manner. You will serve as the link of communication between key customers and internal teams, resolving any issues and complaints to maintain trust. You will play an integral part in generating new sales that will turn into long-lasting relationships. Furthermore, you will prepare regular reports of progress and forecasts for internal and external stakeholders using key account metrics.
Who we are looking for:The ideal candidate should have 3-5 years of experience in Sales. S/he must possess strong problem-solving abilities and be adept at providing solutions tailored to customer needs. Excellent communication and interpersonal skills are essential, with a proven ability to build relationships across all organizational levels. The candidate should also demonstrate exceptional organizational, analytical, and negotiation skills. A strong understanding of P&L is preferred.
How to be successful in the role and at Ferrero:We encourage all our people to think creatively to set personal targets and objectives and push new, better ways to work. Employee contribution and engagement at Ferrero is based on the individual, team and organization dimension, so should have the ability to work independently, as a part of the team and be able to build proper relations with stakeholders at all levels. A demonstrable consumer-focused attitude and autonomy in managing relationships will help you in building your position among stakeholders and achieving expected sales outcomes.
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