Fashion Advisor

3 days ago

Kuwait City, Al Asimah ELIE SAAB Full time

The Fashion Advisor is responsible for contributing to the store sales by providing remarkable and memorable service to all clients and maintaining merchandising standards.

Main Duties & Responsibilities

Customer Service

  • Promote high customer service standards throughout the shopping experience
  • Attend to customer needs
  • Actively seek inputs from customers and efficiently address complaints to reinforce service standards
  • Gather information and organize records on customer preferences and buying behavior and provide proper feedback and tendencies.
  • Update clients on upcoming events
  • Provide support in VIP events and ensure proper follow up with clients as needed
  • Inform clients about policies and procedures to ensure transparency; including but not limited to refund and exchange policies
  • Meet and maximize cross-selling & up-selling sales targets
  • Adhere to the standards of operations
  • Support the manager in achieving the Boutique's goal
  • Ensure security procedures for merchandise are observed at all stages in the sales process
  • Ensure proper replenishment of merchandise, display, and visual merchandising standards to maintain the brand's image
  • Process accurately and efficiently cash register operations from opening to close and protect company assets
  • Support efficient cost allocation by optimally using Boutique products and not exceeding availability

Position Requirements

  • Education Background: High School Diploma or equivalent.
  • Six to eight years of experience in the high-end retail fashion industry
  • Strong communication and negotiation skills (English)
  • High customer centricity
  • Team-oriented with proper conflict management skills
Seniority Level

Associate

Employment Type

Full-time

Job Function

Retail Luxury Goods and Jewelry

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