Fashion Advisor

2 days ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Scope:

The Fashion Advisor is responsible in contributing to the store sales by providing a remarkable and memorable service to all clients and maintain merchandising standards.

Main Duties & Responsibilities

Customer Service

  • Promote high customer service standards throughout the shopping experience
  • Attend to customer needs
  • Actively seek inputs from customers and efficiently address complaints to reinforce service standards
  • Gather information and organize records on customer preferences and buying behavior and provide proper feedback and tendencies.
  • Update clients on upcoming events
  • Provide support in VIP events and ensure proper follow up with clients as needed
  • Inform clients about policies policies and procedures to ensure transparency; including and not limited to refund and exchange policies

Sales & POS

  • Meet and maximize cross selling & up selling sales targets
  • Adhere to the standards of operations
  • Support the manager in achieving the Boutique's goal
  • Ensure security procedures for merchandise are observed at all stages in the sales process
  • Ensure a proper replenishment of merchandise, display and visual merchandising standards to maintain the brand's image
  • Process accurately and efficiently cash register operations from opening to close and protect company assets
  • Support in efficient cost allocation by optimally using Boutique products and not exceeding availability

Position Requirements

  • Education Background: High School Diploma or equivalent.
  • Six to eight years of experience in the high‐end retail fashion industry
  • Strong communication and negotiation skills (English)
  • High customer centricity
  • Team oriented with proper conflict management skills
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