Technical Support Engineer

3 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

To coordinate all activities that help maintain URC's subsidiaries IT infrastructure and ensure maintenance of hardware and technology components.

Responsibilities:

Infrastructure Management:

  • Works towards providing support for escalated troubleshooting requirements.
  • Performs necessary systems maintenance in accordance with industry best practices and URC's policies and procedures.
  • Automates routine procedures, maintains servers and creates monitoring reports and logs.
  • Administers web servers and ensures appropriate server backup and security measures for smooth operations and business continuity.
  • Provides technology support to onboard new colleagues by activating shared network drives and printers, providing requisite access and training sessions etc.

Contributes towards Optimal Efficiency of IT Infrastructure:

  • Maintains an understanding of new and emerging technologies and suggests solutions to ensure optimal use of IT infrastructure.
  • Evaluates and suggests new products/solutions to increase efficiency and performance.
  • Ensures low downtime for networks and related services.
  • Tests and evaluates new technologies before deployment.
  • Conducts performance analysis on existing systems and utilizes the results to tune systems accordingly.
  • Performs other responsibilities and tasks as required or as directed by management from time to time.

System Compliance:

  • Monitors and maintains compliance with hardware maintenance agreements.
  • Ensures that the user community understands and adheres to necessary procedures to maintain security, compliance, and access policies.
  • Participates and provides inputs towards implementation of various hardware policies and procedure/support along with its maintenance.

Self-Management:

  • Strives to achieve the highest levels of proficiency on all competencies and skills required to perform the role.
  • Sets performance goals in the beginning of the year after discussion with the Line Manager and ensures that the goals are achieved throughout the year.
  • Identifies the training and development requirements for self and agrees on them with the Line Manger to ensure that the required training is arranged and attended.

Qualification:

  • Bachelor's degree equivalent in Computer Science or related field.
  • 2 – 5 years of relavent experiance
  • Certification from Microsoft is required
  • Certification from CISCO is prefered
  • Written and Spoken English is essential. Arabic will be an added advantage.
  • Prior experience in system support in an organization of similar size and scope.
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