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Senior Technical Support Specialist Robotic

1 month ago

Kuwait City, Al Asimah Medtronic Full time

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Are you ready to take your engineering skills to a global stage? Join our Technical Services team at Medtronic as a Global Service Engineer, where you'll play a pivotal role in ensuring the seamless operation and satisfaction of our products worldwide. This position offers a unique opportunity to engage in cutting-edge medical technology and robotics, providing expert repair services and innovative solutions. Be at the forefront of our technical advancements and make a significant impact by supporting healthcare professionals, sales teams, and clients globally. If you are passionate about engineering and eager to work in a dynamic and challenging environment, we encourage you to apply.

In this autonomous role, you will primarily work as an individual contributor, providing both on-site and remote technical support. With the flexibility of a remote office setup, the position requires 50% travel, allowing you to engage directly with clients and stakeholders across diverse locations. As a key player in our Technical Services department, you will leverage your skills in advanced troubleshooting to analyze complex issues, lead projects, and mentor less experienced colleagues. You'll communicate effectively with internal and external customers, exchanging information to achieve objectives and deliver exceptional service. With a bachelor's degree and a minimum of four years of relevant experience, or an advanced degree with two years of experience, you will bring your expertise in mechanical and electrical engineering to our innovative team.

Responsibilities may include the following and other duties may be assigned:

  1. Analyze log files and create reports and statistics.
  2. Conduct repair services both internally and externally.
  3. Provide on-site support for customers, sales teams, field service, and tech service members, as well as healthcare professionals, by addressing product-related questions and issues.
  4. Provide technical data for service staff to facilitate troubleshooting and on-site repairs.
  5. Act as a liaison between sales teams and customers for technical concerns.
  6. Participate in operations in clinics to analyze process flow and report potential improvements to the project team.
  7. Deliver technical presentations at sales meetings and customer locations.

Required Knowledge and Experience:

  1. Mechanical and electrical engineering knowledge is required.
  2. Knowledge of data analysis and statistics is required.
  3. Advanced knowledge in medical technology and robotics, acquired through higher education combined with experience.
  4. Practical project management skills are advantageous.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package.

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves, and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…

  1. Build a better future, amplifying your impact on the causes that matter to you and the world.
  2. Grow a career reflective of your passion and abilities.
  3. Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

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