Sales Relationship Consultant
7 days ago
Job Summary
Develops new prospects and corresponds with existing customers to increase sales of a retailer's products and/or services.
Job Responsibilities
- Deliver on sales and customer satisfaction objectives.
- Maintain good relationships with customers by meeting and exceeding their expectations.
- Answer customers' questions on the phone or introduce or refer callers to the appropriate person.
- Ensure customers' awareness of all products and services available.
- Resolve complaints with sensitivity and involve others when needed.
- Address customer hesitation and resistance.
- Calculate cost allowances, fees, financing costs, and down payments to arrive at the price of a vehicle.
- Ensure that the details of all vehicle transactions are accurately documented and registered.
- Conduct a memorable handover with the customer.
- Network by asking for referrals and following up on prospects (telephone prospecting/canvassing).
- Prospect for new customers.
- Capture prospect information and maintain a prospect database.
- Communicate with customers periodically to ensure that positive relationships are maintained.
- Follow the Order-to-Delivery process to ensure customer satisfaction.
Candidate Requirements
- Bachelor's Degree or Diploma.
- 2 - 4 years of experience in the sales field or a similar customer-facing role.
- Bilingual - good command of both English and Arabic.
- Ability to solve practical problems.
- Excellent communication and interpersonal skills.
- Customer-oriented and enjoys interaction with people.
- Possess a high level of selling and convincing skills.
- Team Player.
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