Airport Services Duty Supervisor

3 days ago


Kuwait City, Al Asimah Qatar Airways Full time

About Qatar Airways Ground Services, we are seeking a talented and experienced individual to join our team as an Airport Services Duty Supervisor.

As a key member of our operations team, you will be responsible for supervising your team to deliver exceptional customer service, ensuring our passengers receive the award-winning 5-star service that Qatar Airways is renowned for.

You will act as station coordinator in liaison with ground handling agents and report directly to the Duty Officer. Your duties will include ensuring progress towards on-time flight closure and passenger boarding, planning efficient duty allocations of manpower during duty periods, and providing support to the Airport Services Duty Officer in case of flight disruptions.

You will also be required to perform aircraft turnaround checks (ATC) as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product.

Key accountabilities include:

  • Acting as station coordinator in liaison with the ground handling agent and QR.
  • Ensuring progress towards on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance.
  • Planning efficient duty allocations of manpower during duty periods for Customer Service Agents.

We are looking for a highly motivated and organized individual with excellent communication skills, fluency in English, and knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations.

Able to perform duties under pressure whilst maintaining the highest levels of customer service standards, you will also have good understanding of conditions of carriage and International Civil Aviation Safety and Security procedures.



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