Manager, Commercial Support

VAC9403 - Manager, Commercial Support - Prepaid

Field: Commercial Support

Contract Type: Full Time - Permanent

Location:

Closing Date: 31-Jan-2025

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role

Responsible to develop and monitor Commercial KPIs, monitor the sales quality, Designing Channel Scheme, manage Commercial budget and provide early indicators on market trends, benchmark performance against competition, recommend actions to achieve Commercial excellence.

Key Responsibilities

• Identify key market insights on sales / distribution / promotion trends in the market for Prepaid Business and prepare reports to support Senior Management in making business decisions.
• Evaluate Business Intelligence analysis and review how it impacts Ooredoo and communicate the key information to management on a variety of subjects including performance against KPIs, quality of sales, business impact etc.
• Coordinate with other departments including Finance, Marketing, BI and Technology to provide meaningful analysis and insight on market working & Distribution KPIs.
• Work with the Commercial team to ensure that the Commercial KPI's are met.
• Prepare Targets for Sales Channel & Internal Team members considering Overall company objective & Strategy.
• Preparation of Channel & Internal Employee Scheme and approval from Management.
• Validate report on the performance of Commercial campaigns.
• Provide Analytics support guidelines to drive sales campaign efficiency.
• Monitoring achievement versus targets.
• Review dashboards on Commercial channels and FOS performance.
• Recommend analytical insights to increase sales efficiency and reduce costs.
• Present to upper management regular report to track Commercial performance and campaigns results.
• Identify and lead process efficiency opportunities.
• Maintain strong relationships with internal parties Marketing, Sales channels, operations.
• Review the Quality measurement at Channel level / Product level / Geography level & Employee level.
• Assist the Sales division in lifting demand generation to next level and increase quality, quantity, and efficiency through a clear focus on driving campaign volume and yield.
• Close coordination with Marketing and Communication teams to drive sales campaign efficiency.
• Monitor competitor activities on regular basis.
• Ensure that the global campaign strategy is followed.
• Contribute to the Sales Division communication plan through attendance of regular team meetings, the preparation of a weekly status report and attendance at team events.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge, and innovations in relevant field of expertise.
• Proactively manage and motivate the team to be highly professional and results oriented.
• Share knowledge and expertise with peers and the Commercial Operation team.
• Supervise the work of direct reports to ensure they meet their objectives, are kept motivated and perform in accordance with their job description.
• Other duties as directed by Senior Management or other superiors.

Qualifications

Bachelor's degree in business or a relevant field

Job Specific Technical Skills

• 5+ years required experience in Commercial Support/Telecommunication or a similar or related function.
• Team building and coaching skills.
• Skills in project management.
• Knowledge of the Telecom industry would be an advantage.
• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
• Good command of both written and verbal English, Arabic would be an advantage.
• MS Office applications.
• Strong Analytical skills.
• Strong Technical skills.

Note: you will be required to attach the following:
#J-18808-Ljbffr

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