Showroom Manager – Lexus
4 weeks ago
Showroom Manager will manage the showroom to ensure optimal sales through maintaining and maximizing showroom appearance and efficiency of sales floor operations, and providing exceptional customer service. The responsibilities include:
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Organize showroom layout, facilities such as parking space, and product display to attract customers and facilitate showroom traffic.
- Achieve all set targets and objectives in a timely manner.
- Maintain a minimum of 95% in the Customer Satisfaction Index.
- Direct and supervise employees engaged in sales.
- Ensure accuracy of window holder specifications.
- Ensure test drives are appropriately conducted.
- Ensure team members hold a valid Kuwaiti Driver's License.
- Ensure customer prospecting database is constantly updated and maintained.
- Attend to and resolve escalated customer complaints and represent the business unit at senior levels within the customer base to maintain and enhance its image.
- Monitor and report on sales activities and performance, and take corrective measures as necessary.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Coach and instruct staff on handling difficult and complicated sales.
- Enforce safety, health, and security rules.
Language requirements: Fluent/Excellent in Arabic and English.
Own a CarAny
Have a Driving LicenseAny
Job Skills and QualificationsEducational Qualifications:
- Primary: Bachelor's degree (12th Standard + 3 or 4 years degree) or equivalent with 10 years of experience.
- Alternate: Diploma in Automobile/Electrical/Mechanical (12th Standard + 2 or 3 years Diploma) or equivalent and 12 years of managerial experience.
About The Company
The Al-Sayer Group, a leading business group headquartered in Kuwait, with diversified interests including Automobiles, Transport & Heavy Equipment machinery, Car Rental & Leasing, Insurance Brokerage, FMCG, Tires, Oil & Paints. Since its inception, the company has prioritized total customer satisfaction, earning a good customer base. It received ISO 9001 certification in 1997 for its quality and service standards in automotive and commercial vehicle service, repair, and parts sales as a Toyota/Lexus franchise.
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