Sales Team Leader
1 week ago
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Supervise retail car sales according to strategic goals and customer satisfaction targets, while maintaining showroom standards and procedures.
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This position involves overseeing sales staff performance, preparing reports, and submitting them for review. Additionally, the supervisor will conduct inventory of supplies, check vehicle reservations, and ensure timely delivery.
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Main Responsibilities:
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- Operational Management:
- Assign and share targets with sales staff, review their performance, prepare sales reports, and submit them for approval.
- Manage cash and credit invoices, delivery notes, and traffic department documentation, ensuring accuracy and timeliness.
- Conduct regular inventory checks of stationery, electrical, and office equipment to maintain optimal supply levels.
- Promote vehicle orders based on customer requirements.
- Daily review of vehicle reservations with sales staff.
- Follow up with the delivery center for timely vehicle delivery.
- Arrange vehicle replacements as per customer requests, send vehicle preparation orders to the showroom.
- Address customer queries related to vehicle sales and maintenance.
- Resolve escalated customer complaints in accordance with company policies.
- Maintain showroom safety in line with industry standards and local regulations.
- People Management:
- Assign duties and review work quality, accuracy, and adherence to group policies.
- Monitor employee attendance, report absences, prepare annual leave plans, and manage overtime sheets for approval.
- Enforce health and safety standards, explain and provide necessary training and materials.
- Receive and escalate grievances raised by subordinates to management promptly.
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