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Online Coordinator

4 weeks ago

Kuwait City, Al Asimah Al Tayer Group Full time

This job posting isn't available in all website languages.

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion, and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols, and Armani to name just a few

Job Purpose

To provide attentive assistance to the Online fulfillment team as required, by assigning pick requests, preparing the merchandise for dispatch, assisting with resolving customer inquiries/grievances, and ensuring that all online fulfillment requirements are handled in an orderly fashion.

Essential Roles and Responsibilities

  1. Receive online orders and assign to pickers as per priority based on Delivery SLA.
  2. Keep track of job assignments and ensure completion of the order basket.
  3. Follow guidelines, processes & procedures on missing items and report as per the criteria.
  4. Follow the QC / Pre-retailing / packing guidelines and arrange items in the holding area, in preparation for dispatch.
  5. Assist with ship out and dispatch activity on delivery-ready orders as per the set process/guidelines.
  6. Liaise with last mile/delivery pick up team/third party logistics team for pick up/return delivery of goods.
  7. Handle reconciliation on cross country returned goods and report as necessary.
  8. Keep the inventory of items stored in the assigned stock room and ensure that the stock is kept on designated shelves.
  9. Assist with storing & retrieving Click & Collect related merchandise as per SLA.
  10. Counter check third party returned goods as per the intimation received from customer service team and handover to customer service representative.
  11. Ensure all online returned goods are processed for refunds/exchanges & pre-retail prior to processing return to origin.
  12. Assist customer service team with placing customer calls, handle customer inquiries.
  13. Maintain records on order ship out, order cancellations, returns/refunds processed and circulate as per standards.
  14. Inventory recording and replenishment on packaging goods and stationery.
  15. Ensure all equipment in the area are fully functional, any anomalies are to be reported/escalated through to the relevant authorities and followed up for quick resolution.

Job Requirements

Education/Certification and Continued Education

Years of Experience

1 to 2 years of experience in office administration, customer service, cashier, retail sales, or similar.

Knowledge and Skills

Languages

English, multilingual, Arabic knowledge will be an advantage.

Additional Requirements

Can efficiently work under pressure and in a fast-paced environment. Highly organized with attention to detail.

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