Service Desk Administrator

Found in: beBee S KW - 1 month ago


Kuwait Akima Full time
From command centers across the U.S. to theater operations on ground, at sea and in the air, Five Rivers Services' (an Akima Company) personnel are at the forefront of our nation's most vital IT, communications, and security efforts. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company's profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment. Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation. Job Summary: Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service Desk in-person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Responsibilities:

Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users. Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required. Provides telephone customer support for incoming and follow up calls used for initial troubleshooting. May be required to work for 12 hour shifts utilizing Remedy call management software, and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk. Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users. Creates log-on and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration. Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management. Performs other duties and assignments as required. Minimum Qualifications:

High school diploma or GED.

Must have an active Secret clearance, US citizenship is required.

Must have a minimum of one year experience in a Service Desk Environment.

Must have a working knowledge of Microsoft Office software.

Demonstrated strong customer service skills are mandatory.

Pre-requisites for State-side applicants - copy of valid passport, copy of valid international driver's permit, copy of valid US driver's license, copy of COVID vaccination card, police clearance check and medical qualifications.

Pre-requisites for in-country applicants - copy of valid passport, copy of valid international driver's permit, copy of valid US driver's license, copy of COVID vaccination card, medical qualifications, self-identify current visa sponsor & employer, and a copy of Civil ID.

Must be able to provide copies of Active Certifications (2 levels, as outlined below) and their transcripts. Certifications:

This position requires candidates to adhere to DoD 8570.01-M.

All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows: IAT Level I Baseline:

A+ ce, Network+ ce, SSCP.

Please note IAT Level II and Level III baselines are not required, but are acceptable. Computing Environment (CE):

MCSA: Windows 10, MCSA: Windows Server 2012/2016, MCSE: Cloud Platform and Infrastructure.

MCSE: Enterprise Devices and Apps, MCSE: Private Cloud, MCSE: Server Infrastructure.

Microsoft Exam 70-398 - Planning for and Managing Devices in the Enterprise.

Microsoft Exam 70-697 - Configuring Windows Devices.

Microsoft Exam 70-698 - Installing and Configuring Windows 10.

Server +. Material and Equipment Used: Desktop computer, printer/copier, digital sender, telephones, Remedy 7.6, Microsoft Exchange Server 2007, Print Queue Management, Army Gold Master/Universal Gold Master, Microsoft Office with a focus on Outlook 2007, and Microsoft Internet Explorer. Working Environment and Physical Activities: Working environment will be in an open office area. Individual must be able to lift up to 20 lbs unassisted. Work environment will be very hot due to climatic conditions within the region. Personnel will also be required to sit and talk on the phone for long periods of time. The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or . Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website. Please do not use the dedicated email or phone number above to inquire on the status of your job application.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application. Shift: Variable Schedule: Travel: No


  • Service Desk Administrator I

    Found in: beBee S KW - 4 weeks ago


    Kuwait Vectrus Full time

    Overview Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at...

  • Service Desk Administrator

    Found in: beBee S KW - 4 weeks ago


    Kuwait Akima Full time

    Work Where it Matters Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At FRS, the work you do every day makes a difference in the lives of our 15,000...

  • Service Desk Admin I

    Found in: beBee S KW - 4 weeks ago


    Kuwait Vectrus Full time

    Overview The Service Desk Administrator is required to be certified at the associate specialist level in multiple disciplines of systems or networks and security (e.g. MCSA & CCNA-Security). Service Desk Administrators provide monitoring and support of core enterprise systems/services. Conducts basic troubleshooting of incidents and requests reported to...

  • Service Desk support

    2 weeks ago


    Kuwait City Indianinkuwait Full time

    Need service desk support Having 2 years experience1. hardware/software faults troubleshooting2.Active Directory3.IT support experience4.user training 5.printer/scanner issues6. Must have B.SC Computers/B.Tech Candidate resides in Kuwait Ready to join immediately candidates only send resume

  • Service Desk Lead

    3 weeks ago


    Kuwait City V2X Inc Full time

    Education/Certifications:One year related experience may be substituted for one year of education, if degree is required.High School Diploma or equivalency. Some college courses in business or related field preferred.Must be CAC eligible and/or able to obtain a Common Access Card (CAC)Must be a U.S. CitizenA valid driver’s license and the ability to...

  • Administration

    3 weeks ago


    Kuwait City Indianinkuwait Full time

    At 1 year's experience in administrative services or related fields.Additional education, certifications, or experience is advantageous.Understanding of accounting principles and bookkeeping software may be required.Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

  • Field Engineer

    3 weeks ago


    Kuwait City DIYAR UNITED Company Full time

    Bachelor's degree in computer or related field.Provides at least 3 years of experience in IT technical support/service desk/help desk roles.Excellent knowledge of standard Windows edition (troubleshooting, configuration, installation, etc.).Possession of a transferable Kuwaiti visa.


  • Kuwait City CACI Full time

    More About the Role:As an IT Specialist you will provide support necessary to implement, integrate, maintain or modify Non-Secure Internet Protocol (IP) Router Network (NIPRNet), (Unclassified), Secret Internet Protocol (IP) Router Network (SIPRNet), and /or Coalition Combined Enterprise Regional Information Exchange (CENTRIX) System (CENTRIXS) end-user...

  • Accountant & Administration

    Found in: beBee S KW - 3 weeks ago


    Kuwait City Gadget Express Full time

    Job Summary Handling accounts receivables. Processing payroll. Handlling company financial and account transactions. Administrative duties that may be assign by the Manager.Candidates Qualifications Bachelor's degree holder 1-3 years experience in Finance & Accounts Should be a team player Must be service oriented Must be computer literate Good oral and...

  • Accountant & Administration

    Found in: beBee jobs KW - 3 weeks ago


    Kuwait City, Al Asimah Gadget Express Full time

    Job SummaryHandling accounts receivables. Processing payroll. Handlling company financial and account transactions. Administrative duties that may be assign by the Manager.Candidates QualificationsBachelor's degree holder 1-3 years experience in Finance & Accounts Should be a team player Must be service oriented Must be computer literate Good oral and...


  • Kuwait City GovCIO Full time

    Provide advice, assistance, and training to all AIM personnel regarding records management, transfer, retrieval, and conversion to electronic files (e-files).Reviews, coordinates, and distributes AIM’s official publications.Serve as the primary point of contact for timekeeping functions and Defense Travel System (DTS).Coordinates conference rooms,...

  • LAN Administrator

    3 weeks ago


    Kuwait City Seaworks Company Full time

    Job Description: The Community Support Administrative Agent plays a key role in our Community Support operations. Working in a call-center environment, this detail oriented, confident, and courteous employee will support customers in an administrative role. The Community Support Administrative Agent will focus on reporting, data entry, and problem...

  • Network Specialist

    Found in: beBee S KW - 3 weeks ago


    Kuwait City Gadget Express Full time

    Job SummaryThe Network Specialist installs the Hardware (network and workstations) and maintains the Network Security and help desk system. Supports the Network Administrator in implementing the IT Hardware / Network Policy. Supports in trouble shooting various software and hardware issues.Duties & Responsibilities Carries out all activities necessary for...


  • Kuwait City Always International Manpower Service Full time

    We are looking for a professional and customer service-oriented store manager to oversee daily operations at our store. As the store manager, you will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.The ideal...


  • Kuwait City CACI Full time

    More About the Role:As an IT Specialist you will provide support necessary to implement, integrate, maintain or modify Non-Secure Internet Protocol (IP) Router Network (NIPRNet), (Unclassified), Secret Internet Protocol (IP) Router Network (SIPRNet), and /or Coalition Combined Enterprise Regional Information Exchange (CENTRIX) System (CENTRIXS) end-user...


  • Kuwait City Dubai Holding Group Full time

    Welcome guests, greet guests and members, explain and up sell the facilities and services available.Ensure guests are directed to desired locations and connected with the appropriate service.Schedule reservations of Personal Trainers for guests and coordinate staff schedule to ensure prompt service.Assist with administration duties: filing, products supply...


  • Kuwait City MNASATI.COM Full time

    Strong customer support and customer satisfaction skillsKnowledge of phone etiquette and ability to handle high volume of callsExcellent customer service and customer experience skillsStrong verbal and written communication skills in English and ArabicAbility to adapt to new technologies and product offeringsBachelor's degree in Business Administration,...

  • Receptionist

    3 weeks ago


    Kuwait City Indianinkuwait Full time

    Answer and direct all phone callsGreet all office guestsManage, clean and organize the front deskSchedule meetings, client visits and company eventsStock the copy rooms, snack room and loungeCollect and sort all mail and packagesProvide administrative support to all team members as necessaryAnswer guests' and employees' questions

  • Director, Food Services

    Found in: beBee S KW - 4 weeks ago


    Kuwait Vectrus Full time

    Overview **This position will be physically located in Kuwait in support of LOGCAP** Provide Program Management Office (PMO) oversight of multiple Dining Facilities (DFACs) supporting the LOGCAP V (LCV) Program operating within multiple Geographic Combatant Commands (GCCs), including providing subject matter expertise on food service logistics,...


  • Kuwait City Fouad Alghanim & Sons Automotive Full time

    Basic computer skills.The ability to provide excellent customer service is fundamental. Being courteous, attentive, and empathetic to customer concerns is essential.Able to explain technical information in a way that customers can understand and accurately relay customer concerns to service technicians.Basic understanding of automotive systems and...