Technical Support Engineer

9 hours ago

Kuwait City, Al Asimah Axis Solutions Full time 9,600 - 12,000 per year

Responsibilities

  • Efficiently troubleshoot and resolve complex problems in a highly technical environment
  • Provide technical assistance with hardware and software
  • Resolve issues via phone, in person, or electronically
  • Log bugs and enhancement requests
  • Perform hardware and software installations, configurations and updates as needed
  • Create and maintain tips and tricks solutions for online database and web site
  • Resolve technical issues in a timely manner
  • Implementation of upgraded software releases

Requirements

  • Excellent customer service skills
  • Strong troubleshooting and critical thinking skills
  • Three years of strong technical and troubleshooting experience, including the ability to work under pressure and "think outside the box," diagnose log files, simulate problems
  • Associate's Degree in Computer Science or Management Information Systems (MIS)
  • In depth knowlegde of Windows

Job Type: Full-time

Pay: KD per month

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