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Service Advisor – Vehicle Care Specialist

2 weeks ago


Kuwait City, Al Asimah beBee Careers Full time

Job Summary:

The Service Advisor plays a crucial role in ensuring customer satisfaction within the service department. They are responsible for welcoming customers, understanding their vehicle needs, scheduling appointments, and guaranteeing a seamless and satisfactory service experience.

Key Responsibilities:

  • Welcoming customers and gathering information about their vehicle concerns or service requirements
  • Providing accurate estimates for service costs and timelines
  • Scheduling service appointments and assigning work to technicians
  • Communicating with technicians to ensure timely completion of tasks
  • Keeping customers informed on service progress and any changes or additional work required
  • Explaining repair details, charges, and warranties to customers clearly
  • Ensuring high levels of customer satisfaction through excellent service delivery
  • Handling customer complaints or concerns professionally and promptly
  • Maintaining accurate records of services, invoices, and warranties
  • Promoting service specials, products, and additional services when appropriate

Qualifications:

  • High school diploma or equivalent; additional technical or customer service training is beneficial
  • Previous experience in a service advisor, automotive, or customer service role is preferred
  • Strong communication and interpersonal skills are essential
  • Able to work in a fast-paced environment and handle multiple tasks efficiently
  • Basic mechanical knowledge and understanding of vehicle systems are necessary
  • Proficient in using service software and Microsoft Office applications
  • Valid driver's license
  • 2-4 years of Automotive industry experience

Industry:

  • Automotive
  • Auto Accessories

Department / Functional Area:

  • Business Development

Salary Information:

Salary range is competitive and based on experience.

Benefits:

A comprehensive benefits package includes health insurance, paid time off, and retirement savings plan.

Others:

Must be able to pass a background check and have a valid driver's license. Work schedule may include evenings and weekends as needed.

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