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Service Advisor – Vehicle Care Specialist
2 weeks ago
Job Summary:
The Service Advisor plays a crucial role in ensuring customer satisfaction within the service department. They are responsible for welcoming customers, understanding their vehicle needs, scheduling appointments, and guaranteeing a seamless and satisfactory service experience.
Key Responsibilities:
- Welcoming customers and gathering information about their vehicle concerns or service requirements
- Providing accurate estimates for service costs and timelines
- Scheduling service appointments and assigning work to technicians
- Communicating with technicians to ensure timely completion of tasks
- Keeping customers informed on service progress and any changes or additional work required
- Explaining repair details, charges, and warranties to customers clearly
- Ensuring high levels of customer satisfaction through excellent service delivery
- Handling customer complaints or concerns professionally and promptly
- Maintaining accurate records of services, invoices, and warranties
- Promoting service specials, products, and additional services when appropriate
Qualifications:
- High school diploma or equivalent; additional technical or customer service training is beneficial
- Previous experience in a service advisor, automotive, or customer service role is preferred
- Strong communication and interpersonal skills are essential
- Able to work in a fast-paced environment and handle multiple tasks efficiently
- Basic mechanical knowledge and understanding of vehicle systems are necessary
- Proficient in using service software and Microsoft Office applications
- Valid driver's license
- 2-4 years of Automotive industry experience
Industry:
- Automotive
- Auto Accessories
Department / Functional Area:
- Business Development
Salary Information:
Salary range is competitive and based on experience.
Benefits:
A comprehensive benefits package includes health insurance, paid time off, and retirement savings plan.
Others:
Must be able to pass a background check and have a valid driver's license. Work schedule may include evenings and weekends as needed.
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