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Luxury Retail Consultant

2 weeks ago


Kuwait City, Al Asimah ELIE SAAB Full time

The role of a Luxury Retail Consultant at ELIE SAAB involves delivering exceptional customer experiences, ensuring merchandising standards are met, and contributing to store sales growth.

Key Responsibilities
  • Promote high-quality customer service throughout the shopping experience, attending to client needs, and efficiently addressing complaints.
  • Seek feedback from customers and gather information on their preferences and buying behavior, providing relevant insights to the team.
  • Update clients on upcoming events, provide support in VIP events, and ensure follow-up as needed.
  • Inform clients about policies and procedures, including refund and exchange policies, to maintain transparency.
  • Meet cross-selling and up-selling targets, adhere to operational standards, and support the manager in achieving boutique goals.
  • Maintain security procedures for merchandise throughout the sales process and ensure proper replenishment of products and visual merchandising standards.
Requirements
  • Education: High School Diploma or equivalent.
  • 6-8 years of experience in high-end retail fashion.
  • Strong communication and negotiation skills (English).
  • Customer-centric approach with excellent conflict management skills.