Mall Operations Director

1 day ago


Kuwait City, Al Asimah SOS HR Solutions Full time

SOS HR Solutions is seeking a seasoned Mall Manager to oversee the daily operations of our shopping center.

Job Description

The ideal candidate will possess strong knowledge of retail leasing, customer service, and facility management, with excellent communication, negotiation, and problem-solving skills.

Key Responsibilities
  • Oversee daily mall operations, ensuring all departments function efficiently.
  • Coordinate maintenance, repair, and cleaning services to maintain a presentable and operational environment.
  • Ensure all facilities are functioning correctly, including escalators, elevators, and restrooms.
Requirements
  • Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field.
  • Proven experience (5+ years) in mall or retail center management, including leadership and operational experience.
  • Strong knowledge of retail leasing, customer service, and facility management.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to manage multiple tasks and work under pressure.
  • Proficient in Microsoft Office Suite and mall management software.
Skills and Qualifications

The successful candidate will possess the following skills and qualifications:

  • Operational Management: Oversee the daily operations of the shopping mall, ensuring all departments are functioning efficiently.
  • Tenant Relations: Build and maintain positive relationships with mall tenants and resolve any issues or concerns.
  • Customer Experience: Ensure a high level of customer satisfaction by maintaining a clean, safe, and enjoyable shopping environment.
  • Security and Safety: Work with security teams to ensure a safe shopping environment, addressing any security concerns or incidents.
  • Marketing and Promotion: Develop and implement marketing campaigns, events, and promotions to increase foot traffic and sales.
  • Financial Management: Oversee budget management, including expenses related to maintenance, staffing, and marketing activities.
  • Reporting and Compliance: Prepare reports on mall performance, including financials, customer feedback, and tenant satisfaction.


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