Mall Manager

1 day ago


Kuwait City, Al Asimah Career Hunters Full time

Job Title: Mall Manager

Key Responsibilities:

  1. Operational Management:
    Oversee the daily operations of the shopping mall, ensuring all departments are functioning efficiently.
    Coordinate maintenance, repair, and cleaning services to ensure the mall remains presentable and operational at all times.
    Ensure all mall facilities (e.g., escalators, elevators, restrooms) are functioning correctly.
  2. Tenant Relations:
    Build and maintain positive relationships with mall tenants and resolve any issues or concerns.
    Assist tenants with operational challenges, lease renewals, and marketing efforts.
    Monitor tenant performance and implement strategies to enhance the mall's tenant mix.
  3. Customer Experience:
    Ensure a high level of customer satisfaction by maintaining a clean, safe, and enjoyable shopping environment.
    Respond to customer complaints or concerns promptly and professionally.
    Coordinate events, promotions, and activities to engage shoppers and drive foot traffic.
  4. Security and Safety:
    Work with security teams to ensure a safe shopping environment, addressing any security concerns or incidents.
    Ensure compliance with all health, safety, and fire regulations.
    Prepare and implement emergency plans and conduct regular drills.
  5. Marketing and Promotion:
    Develop and implement marketing campaigns, events, and promotions to increase foot traffic and sales.
    Collaborate with the marketing team to execute online and offline strategies to enhance the mall's image and attract customers.
  6. Financial Management:
    Oversee budget management, including expenses related to maintenance, staffing, and marketing activities.
    Monitor revenue streams from leasing, parking, and other services.
    Report on financial performance and implement strategies to optimize profitability.
  7. Reporting and Compliance:
    Prepare reports on mall performance, including financials, customer feedback, and tenant satisfaction.
    Ensure adherence to all legal, health, and safety regulations.
    Maintain an awareness of industry trends and competitor activities to stay ahead of the market.

Skills

Candidate Profile:

  • Requirement Open for all nationals
  • Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field. Civil Engineering will be an added advantage
  • 5+ years in mall or retail center management, including leadership and operational experience.
  • Bilingual- Able to speak fluent English & Arabic
  • Proficient in Microsoft Office Suite and mall management software.
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