Supervisor - Sales
1 week ago
About the Role
We are seeking a Sales Supervisor to lead our sales team in achieving sales targets and providing exceptional customer service.
Key Responsibilities:
- Supervise the sales process to meet sales strategy and CSI targets.
- Maintain showroom standards, policies, and procedures.
Operational Responsibilities
- Assign targets to sales staff, review performance, prepare sales reports, and submit them for approval.
- Check cash and credit invoices, delivery notes, and Traffic Department documentation.
- Conduct inventory of stationery, electrical, and office equipment.
- Propose vehicle order recommendations to meet customer requirements.
- Monitor daily vehicle reservations with sales staff.
- Follow up with the Delivery Center to ensure timely delivery.
- Arrange vehicle replacements as per customer requests.
- Address and resolve escalated customer complaints.
- Ensure compliance with company policies regarding vehicle purchase, registration, insurance, and payment.
- Maintain showroom safety standards.
People Management Responsibilities
- Assign duties and review work for accuracy, neatness, and policy compliance.
- Monitor employee attendance, report absences, and manage overtime sheets via SAP HCM.
- Explain and advise staff on group policies and quality standards.
- Provide on-the-job training and coaching to staff.
- Escalate employee grievances promptly to management.
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