Client Experience Head

3 days ago


Kuwait City, Al Asimah SmartPet Full time
About the Role: Customer Service Manager

We are seeking a dedicated and results-driven Customer Service Manager to join our team at SmartPet. The successful candidate will be responsible for overseeing the day-to-day operations of the customer service team, ensuring that all customer inquiries are addressed promptly and professionally.

The ideal candidate will possess strong leadership qualities, excellent communication skills, and the ability to motivate and guide their team to achieve excellence. They should also have experience in developing and implementing strategies to improve customer satisfaction and retention rates.

Key Performance Indicators:

  • Improved customer satisfaction ratings.
  • Increased customer retention rates.
  • Reduced average handling time for customer inquiries.
  • Enhanced team productivity and morale.


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