Production and Service Lead

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
About HealthCare Dynamics Gen. Trading Company W.L.L:
This leading provider of document management solutions in Kuwait has been serving the market since 2013. Their commitment to delivering high-quality products and professional services sets them apart from competitors. With a strong focus on large enterprises and office environments, they offer a broad range of input and output devices designed to enhance productivity and efficiency.

About the Role:
The Production Service Manager will play a pivotal role in overseeing the production and servicing of Ricoh document technology solutions in Kuwait. To excel in this position, one must have a deep understanding of Ricoh products, exceptional problem-solving abilities, and expertise in customer relationship management. Key responsibilities include ensuring high-quality service delivery, resolving technical issues, and driving customer satisfaction. This role is essential to the company's growth, maintaining service excellence, and ensuring smooth operations in the document solutions business.

About You:
Candidates seeking this role should possess the following qualifications:
  • A bachelor's degree in business management, information systems, or a related field.
  • At least 10 years of experience in managing production services, preferably in the document technology or printing industry.
  • In-depth knowledge of Ricoh production printing systems, document solutions, and troubleshooting techniques.
  • Extensive experience in service management and technical support, with a proven track record of delivering exceptional service.
  • Expertise in service management processes, including SLA management, service reporting, and client communications.
  • Experience in vendor management and coordinating with suppliers for technical parts and solutions.
  • Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
  • Ability to build and maintain strong relationships with customers, ensuring long-term satisfaction and retention.


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