Director of Hospitality Operations

1 day ago


Kuwait City, Al Asimah RTC1 Recruitment Services Full time

About the Role: As a seasoned professional, you will lead guest relations strategies and operations to ensure exceptional experiences for our valued clients. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service.

Your Responsibilities:

  • Develop and implement guest relations training programs to enhance customer service skills across teams.
  • Collaborate with cross-functional teams to drive client database management, promotional activities, and feedback handling to improve service quality.
  • Support pre-opening, launching, and operational projects to maintain high standards and seamless execution across all outlets and regions.

Requirements:

  • A minimum of 5 years of experience in a similar role within the restaurant sector.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Open to candidates within the Middle East; current experience in Kuwait is preferred.


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