Merchant Support Coordinator

10 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Fintech Operations Manager Job Summary

HealthCare Dynamics Gen. Training Company W.L.L is seeking a highly skilled Fintech Operations Manager to oversee the deployment and training of merchants and fintech agents on utilizing our portal and mobile application for their technical needs.

The ideal candidate will have a strong background in fintech services and be able to provide comprehensive training and technical support to merchants and fintech agents.

Responsibilities:

* Conduct on-site visits to merchant locations and fintech agents to deploy hardware and software solutions.
* Develop and deliver structured training programs to ensure seamless adoption of our services among merchants and agents.
* Provide exceptional technical assistance and troubleshooting services to resolve any issues that may arise.

Requirements:

* Strong analytical and problem-solving skills to effectively address complex situations.
* Excellent communication and teamwork abilities to foster collaborative relationships.
* In-depth knowledge of fintech services and the hardware provided to merchants and agents.
* Valid Kuwaiti driving license for travel purposes.

Qualifications:

* High school graduate with a strong foundation in computer literacy and smart device proficiency.

Experience:

* Minimum 3 years of experience in customer support roles within fintech, financial institutions, or related industries.

Skill Requirements:

* Proficiency in using computers and smartphones for various applications.


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