Customer Service and Operations Professional
1 week ago
**Job Summary**
This role involves building strong relationships with key customers, addressing their concerns, and ensuring their satisfaction. The ideal candidate will have a solid understanding of the freight forwarding industry and be able to analyze numbers and attention to detail.
Key Accountabilities
- Develop and maintain relationships with key customers to enhance service offerings and maintain a competitive edge.
- Continuously assess customer needs, market trends, and competitors to identify opportunities for growth.
- Manage file creation and all services associated with freight forwarding and logistics.
- Assist with account start-up and ensure required documentation/information is provided.
- Monitor/audit files weekly for compliance of estimate input, profit margin setting, and timely invoicing.
- Provide clients with complete Flight/Sailing details to ensure proper flow in information.
- Liaise with Airlines/Ocean lines to procure the best possible solutions (capacity and cost) for transportation files.
- Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.
Requirements
- At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
- Freight Forwarding experience is mandatory.
Skills and Qualifications
- Solid and demonstrated working knowledge of the Freight Forwarding Industry.
- Ability to prioritize multiple tasks to meet various deadlines.
- Intermediate computer skills with proficiency in MS Office (Outlook, Word, Excel & PowerPoint).
- Analytical Skills - Strong analytical skills including ability to analyze numbers and attention to detail.
- Effective verbal, written, and interpersonal skills.
- You speak and write fluent English – additional languages are a bonus.
About the Role
- Seniority level: Associate
- Employment type: Full-time
- Job function: Administrative and Customer Service
- Industries: International Trade and Development, Transportation, Logistics, Supply Chain, and Storage
-
Aviation Professional
2 weeks ago
Kuwait City, Al Asimah beBee Careers Full timeDiscover a fulfilling career with Career Opportunities in Aviation.We are seeking dedicated professionals who share our passion for providing exceptional customer service and ensuring the highest standards of safety and efficiency.The successful candidate will possess excellent communication skills, both written and verbal, and be able to maintain a...
-
Customer Service Professional
2 weeks ago
Kuwait City, Al Asimah beBee Careers Full timeCustomer Service OfficerKuwait and Middle East Financial Investment Company K.S.C.P. offers a dynamic environment for individuals looking to excel in customer service.The successful candidate will be responsible for communicating with retail customers through various channels, ensuring all client instructions are handled promptly and efficiently.Key...
-
Officer Customer Services
3 weeks ago
Kuwait City, Al Asimah Kuwait and Middle East Financial Investment Company K.S.C.P. Full timeKuwait and Middle East Financial Investment Company K.S.C.P.Communicate with retail customers (online clients) and work with other internal departments to facilitate smooth workflow and ensure all customer instructions are handled promptly.Key ResponsibilitiesDaily correspondence.Clients management by all communications channelsHandling portfolios and...
-
Kuwait City, Al Asimah beBeeFreightForwarder Full timeJob DescriptionWe are seeking a seasoned professional to fill the role of Freight Forwarding Operations and Customer Service Specialist.The ideal candidate will have at least 3 years of experience in freight forwarding operations and customer service. A solid understanding of the industry, strong analytical skills, and excellent communication skills are...
-
Customer Service
2 weeks ago
Kuwait City, Al Asimah DP World Full timeCustomer Service & Operations Executive (Freight Forwarding) - Kuwait CityKEY ACCOUNTABILITIESBuild and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction.Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive...
-
Customer Service Ambassador
2 weeks ago
Kuwait City, Al Asimah beBee Careers Full timeThe Customer Service Executive role involves providing exceptional support and service to clients. The ideal candidate will have excellent communication skills, be able to multitask and manage their time effectively.Key ResponsibilitiesProvide timely and effective customer service via phone and emailResolve customer issues efficiently and...
-
Customer Service Lead
2 weeks ago
Kuwait City, Al Asimah beBee Careers Full timeFront Desk SupervisorWe are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team in Jeddah, Saudi Arabia. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front desk team.Oversee daily operations of the front desk and valet staff, ensuring...
-
Customer Service Team Lead
1 week ago
Kuwait City, Al Asimah beBee Careers Full timeYour salary is an attractive, tax-free package. You will have a direct and permanent employment with our client for an agreed period. They offer 30 days of annual paid leave, along with annual study leave depending on your position. Your performance may increase through their commission scheme if applicable.You possess key skills, qualities, and experience...
-
Customer Service
17 hours ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeLocation: Kuwait CityJOB PURPOSEBuild and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction.Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.KEY ACCOUNTABILITIESManage file creation and all services...
-
Customer Service Advocate
1 week ago
Kuwait City, Al Asimah beBee Careers Full timeWe are looking for a professional who can provide exceptional customer service and ensure customer satisfaction.Job ResponsibilitiesEvaluate customer requirements and take appropriate measures to ensure optimum satisfaction.Provide accurate, valid and complete information by using the right methods/tools.Handle customer complaints, provide appropriate...