Customer Service Lead

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time
Front Desk Supervisor

We are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team in Jeddah, Saudi Arabia. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front desk team.

  • Oversee daily operations of the front desk and valet staff, ensuring adherence to established policies and procedures.
  • Manage guest check-in and check-out processes, utilizing both manual and computerized methods.
  • Handle guest inquiries, complaints, and special requests promptly and professionally.
  • Supervise and coordinate activities between front desk, housekeeping, and engineering departments.
  • Train, mentor, and motivate front desk staff to maintain high standards of customer service.
  • Manage cash transactions and maintain accurate financial records.
  • Oversee the proper handling of guest mail, messages, and faxes.
  • Monitor and optimize front desk performance metrics.
  • Ensure smooth communication and information flow among all shifts.
  • Implement and maintain guest satisfaction initiatives.
  • Assist in developing and improving front desk procedures to enhance efficiency and guest experience.
  • Handle escalated guest issues and implement appropriate service recovery measures.
  • Maintain a professional and welcoming atmosphere in the lobby area.
Requirements:
  • Proven experience in a front desk supervisory role, preferably in the hospitality industry.
  • Strong leadership, team management, and customer service skills.
  • Proficiency in hotel management software and front office operations.
  • Excellent problem-solving, decision-making, and multitasking abilities.
  • Strong verbal and written communication skills in English.
  • Detail-oriented with excellent organizational skills.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Experience in conflict resolution and guest complaint handling.
  • Associate's or Bachelor's degree in Hospitality Management or related field preferred; additional language skills, particularly Arabic, are a plus.
About this Role:

This is an exciting opportunity for a motivated and results-driven individual to join our team as a Front Desk Supervisor. If you have a passion for delivering exceptional customer service and leading a high-performing team, we encourage you to apply.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of success in a similar role. They will be responsible for overseeing daily front desk operations, managing guest interactions, and coordinating activities with other departments.

In return for your hard work and dedication, we offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values innovation and teamwork.

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