Frontline Service Lead

15 hours ago


Kuwait City, Al Asimah SmartPet Full time

SmartPet is seeking a highly motivated Frontline Service Lead to join our team.

Job Summary

The ideal candidate will possess excellent leadership and communication skills, with a proven track record of successfully leading teams and driving business results.

As a key member of our customer service team, the Frontline Service Lead will be responsible for overseeing a team of customer service representatives, guiding them in providing outstanding support to customers.

  • Leadership Skills: A skilled leader should inspire and motivate their team to deliver exceptional service, meet performance targets, and continuously improve their skills.
  • Communication: Effective communication is essential for resolving customer issues and conveying information within the team.

The Frontline Service Lead will work closely with other departments to address customer issues and provide valuable insights for product or service improvement.

Key Responsibilities
  • Lead a team of customer service representatives to ensure they provide outstanding support to customers.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to address customer issues and provide valuable insights for product or service improvement.
  • Monitor and analyze customer feedback to identify areas for improvement.

We offer a fast-paced work environment and opportunities for professional growth and development.



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