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Senior Operations Manager

3 weeks ago

Al Farwānīyah, Al Farwaniyah, Kuwait beBee Careers Full time
Operational Leadership Role

A Director of Operations is a senior leadership position responsible for the effective management of hotel operations. This role ensures that Heads of Department achieve and exceed revenue and guest satisfaction targets.

  • This involves working closely with the General Manager to actively manage key property issues, including capital projects, customer service, and refurbishment.

The Director of Operations will also be responsible for:

  • Developing meaningful hotel budgets and strategic goals
  • Providing leadership to the hotel management team and staff to ensure targets are met and exceeded
  • Responding to audits to drive continual improvement
  • Planning and directing the service delivery of operational departments to meet guest expectations
  • Ensuring cost control throughout the operational departments
  • Managing and developing Heads of Department for career progression and succession planning
  • Seeking and responding to guest feedback to achieve positive outcomes and high levels of customer satisfaction
Requirements

To be successful in this role, you must possess strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management. You should have a degree or diploma in Hotel Management or equivalent and in-depth knowledge of the hotel / leisure / service sector.

  • Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
  • Accountable and resilient with the ability to work under pressure

Prior experience in a similar role and knowledge of hotel property management systems are advantageous.

About the Job

Hilton is a global hospitality company dedicated to providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, unifying our team to create remarkable experiences around the world every day.