Customer Service Representative
4 days ago
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at StriveNest. In this role, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Serve as the primary point of contact for customers, responding to inquiries, concerns, and feedback in a timely and professional manner.
- Troubleshoot technical issues and provide guidance on product features and functionalities.
- Process orders, returns, and refunds accurately and efficiently, ensuring compliance with company policies and procedures.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with cross-functional teams to resolve complex issues and ensure timely resolution.
Requirements:
- Bachelor's degree or equivalent experience in customer service or a related field.
- Proven track record of delivering exceptional customer experiences.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and ability to think critically.
- Empathetic and patient demeanor, with a genuine desire to help others.
- Proficiency in using customer support software and CRM systems.
What We Offer:
- Competitive salary: $45,000 - $55,000 per year
- Benefits package, including health insurance and retirement savings options.
- Flexible work schedule and remote work opportunities.
- Ongoing training and professional development opportunities.
- A supportive team environment where your contributions are valued and recognized.
In return for your expertise, we offer a comprehensive benefits package, including a competitive salary range of $45,000 - $55,000 per year, as well as opportunities for growth and development within the company. If you're a motivated and customer-focused individual looking to make a meaningful impact, please consider joining our team as a Customer Support Specialist.
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