Toys Operations Director for Kuwait Market

1 day ago


Kuwait City, Al Asimah Royal Avenue Investments Full time

We are seeking a highly skilled and experienced Retail Country Manager to lead our toy stores across Kuwait. As a key member of our management team, you will be responsible for the overall operations, performance, and growth of our business in the region.

Key Responsibilities:
  • Leadership and Team Management: Lead and manage a team of store managers and staff across multiple locations, fostering a positive, engaging, and high-performance culture.
  • Sales Growth and Customer Loyalty: Develop and execute strategies to drive growth in sales, foot traffic, and customer loyalty, ensuring each store meets and exceeds its financial targets.
  • Operational Excellence: Oversee daily operations to ensure high levels of customer satisfaction, efficient processes, and product availability.
  • Marketing and Merchandising Collaboration: Collaborate with the marketing and merchandising teams to launch in-store promotions, events, and seasonal campaigns tailored to the local market.
  • Performance Monitoring and Improvement: Monitor key performance indicators (KPIs) such as sales, profit margins, inventory levels, and customer feedback to assess and drive performance improvements.

You will be responsible for conducting regular store visits to provide coaching, guidance, and support to store managers and staff, ensuring adherence to safety standards, brand guidelines, and operational procedures to deliver an excellent shopping experience. Additionally, you will work closely with the supply chain and logistics teams to ensure timely deliveries and stock management, analyze market trends, customer preferences, and competitor activity to identify new opportunities for growth and innovation, and prepare and manage budgets to maximize profitability across the region.

Requirements:
  • Education: Bachelor's degree in Business Administration, Retail Management, or a related field (MBA is a plus).
  • Experience: At least 5+ years of experience in retail management, with a proven track record in leading multi-location retail operations, ideally in the toys or consumer goods industry.
  • Leadership and Team-Building Skills: Strong leadership and team-building skills, with the ability to inspire and motivate a diverse team.
  • Industry Knowledge and Passion: Passion for the toy industry and a deep understanding of customer needs and trends in the sector.
  • Analytical and Financial Skills: Experience managing P&L, budgets, and financial reporting, strong analytical skills with the ability to identify opportunities and drive results.
  • Language and Travel Requirements: Fluent in English, additional languages are a plus. Willingness to travel regularly to oversee stores and visit different locations across the country.

We offer a competitive salary with performance-based bonuses, opportunities for career growth and advancement within a global company, a fun, dynamic, and collaborative work environment, and comprehensive benefits package including health insurance, and more.



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