Banking Support Specialist

2 days ago


Kuwait City, Al Asimah AL AHLI BANK OF KUWAIT Full time

Job Overview: As a Banking Support Specialist at AL AHLI BANK OF KUWAIT, you will play a crucial role in ensuring that customers receive exceptional service and support. This is an exciting opportunity to work in a dynamic environment and contribute to the success of our organization.

Responsibilities and Expectations:
  • Inbound Call Handling: Respond promptly and professionally to inbound calls, addressing customer inquiries and resolving issues related to banking services.
  • Service Quality: Maintain high standards of service quality, ensuring customer satisfaction through effective communication and problem resolution.
  • Product Knowledge Development: Stay up-to-date with the bank's products and services to provide accurate assistance to customers.
  • Data Integrity: Enter customer information and transaction details accurately into the system, ensuring data integrity.
  • Security Protocols Compliance: Adhere to established security protocols to safeguard customer information and maintain the confidentiality of banking transactions.
  • Sales Opportunities Identification: Identify opportunities to promote and cross-sell banking products and services during customer interactions.
  • Complaint Resolution: Effectively handle customer complaints, gathering relevant information, and escalating when necessary for resolution.
  • Performance Reporting: Provide regular reports on call metrics, customer feedback, and trends to support continuous improvement efforts.
Required Skills and Qualifications:
  • Arabic and English Language Proficiency: Possess excellent verbal and written communication skills in Arabic and English.
  • Banking Product Knowledge: Have familiarity with banking products, services, and regulatory requirements.
  • Problem-Solving and Interpersonal Skills: Demonstrate strong problem-solving and interpersonal skills.
  • Call Center Software Proficiency: Possess proficiency in using call center software and systems.

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