Hotel Operations Manager Lead

2 days ago


Kuwait City, Al Asimah Accor Hotels Full time

Company Overview: At Accor Hotels, we welcome you as you are and offer a world of possibilities. As a leading hospitality company, we provide opportunities for growth and learning every day.

As a seasoned professional in the industry, this role is perfect for you if you enjoy problem-solving and creating solutions to exceed guest expectations.

Salary & Benefits: $29.18 per hour, with attractive benefits that make work purposeful and enjoyable.

Job Description: We're seeking an experienced Hotel Operations Manager to oversee the smooth running of our hotel's operations. You'll be responsible for managing daily activities, ensuring maximum guest satisfaction, and maintaining the safety and security of our property.

In this crucial role, you'll be the manager on shift, overseeing the day-to-day running of the hotel operation in the absence of the General Manager. Your duties will include:

  • Problem-solving and creating solutions to ensure guest satisfaction
  • Ensuring VIPs and loyalty members are well cared for, with needs met and expectations exceeded
  • Overseeing staff and assisting with training and development
  • Managing Front Office operations, including telephones, portering, security, and parking
  • Effectively supervising guest arrivals and departures, ensuring smooth room allocations and check-in/check-out processes
  • Responsible for overseeing all outlets and assisting where needed, including Housekeeping and Food and Beverage outlets

Requirements: 6 months previous experience in a similar role, hotel experience required, full driver's license preferred, and able to hold a Manager's certificate and obtain LCQ.



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