
Client Service Expert
8 hours ago
Job Summary
We are seeking a highly motivated and organized individual to join our team as a Customer Support Representative. This role involves actively monitoring and managing orders placed through Bleems, ensuring a seamless process from placement to completion.
Main Responsibilities
- Handle inbound calls and inquiries from customers, riders, and vendors.
- Proactively coordinate with riders and vendors to ensure smooth order fulfillment.
- Investigate and resolve customer complaints and queries efficiently.
- Provide feedback to relevant departments to enhance the overall customer experience.
- Respond to customer inquiries via phone and email.
Requirements
- Excellent communication skills, including strong written and verbal English abilities.
- A genuine passion for delivering outstanding customer service.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong problem-solving skills.
- Flexibility to work evenings, weekends, and late-night shifts.
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