Senior Customer Service Manager

6 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Key Responsibilities
As a Head of Hospitality Operations at HealthCare Dynamics Gen. Trading Company W.L.L, you will be responsible for leading our guest relations strategies and operations, including addressing feedback, ensuring VIP experiences, and maintaining a professional brand image. You will also develop and implement guest relations training and policies, coaching teams to align with corporate culture and enhance customer service.

About the Role
This role requires a strong leader who can develop and implement strategic plans for improving customer satisfaction and loyalty. You should have a minimum of 5 years of experience in a similar role, exclusively within the restaurant sector, and a Bachelor's degree in Hospitality Management, Business Administration or related field. Strong leadership and communication skills, with the ability to coach and develop teams to achieve business objectives are essential for this role.

Responsibilities
* Lead cross-functional teams for client database management, promotional activities, and handling guest feedback to drive service improvements
* Collaborate with senior management to develop and implement strategic plans for improving customer satisfaction and loyalty
* Support pre-opening, launching, and operational projects to ensure high standards and seamless execution across all outlets and regions

Benefits
We offer a competitive salary plus accommodation and bonus, as per Kuwait labor law plus airline ticket.

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