CX Strategy Implementation Expert

5 hours ago


Kuwait City, Al Asimah Ooredoo Full time

Ooredoo Kuwait is committed to providing its customers with a world-class experience. To achieve this goal, we are seeking a highly skilled and experienced professional to join our team as a CX Strategy Implementation Expert.

The successful candidate will be responsible for implementing our customer experience strategy and roadmap, ensuring that it is aligned with our business objectives. They will work closely with cross-functional teams to implement active measurements for customer satisfaction and feedback on needs and desired improvements.

The ideal candidate will have a strong understanding of customer-centricity and the ability to balance customer insights and commercial targets to drive improvements in customer experience through influence and persuasion. They will also have excellent communication skills, both verbal and written, and the ability to present complex ideas to executive and senior management levels.

In this role, you will have the opportunity to work on cutting-edge projects and initiatives that will shape the future of our customer experience. If you are passionate about delivering exceptional customer experiences and have a track record of success in a similar role, we encourage you to apply for this exciting opportunity.



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