Guest Experience Coordinator
2 weeks ago
Job Overview:
">We are seeking a Front Office Receptionist who can provide exceptional service and support to our guests.
">Key Responsibilities:
">- ">
- Handle reservations, room assignments, and guest requests efficiently using Opera PMS.">
- Provide accurate information about hotel services, facilities, and local attractions.">
- Manage phone calls, emails, and guest concerns with a positive attitude.">
- Coordinate with other departments to meet guest needs and exceed expectations.">
Requirements:
">- ">
- Prior experience in a 5-star hotel front office or guest relations role is essential.">
- Proficiency in Opera PMS software is mandatory.">
- Excellent communication and interpersonal skills are required.">
- English fluency is required, and additional languages are a plus.">
- Well-groomed appearance and a friendly service-oriented attitude are necessary.">
- Ability to work in shifts, including weekends and holidays.">
Benefits:
">- ">
- A competitive salary and accommodation provided.">
- Opportunities for career growth, training, and development.">
- A supportive and inclusive work environment.">
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