Onboarding Experience Coordinator

1 day ago


Kuwait City, Al Asimah V-Thru Full time

We are seeking an Operations Support Specialist to play a crucial role in the seamless onboarding of restaurants and food vendors onto our platform.

Key Responsibilities:
  • Coordinate with new partners to ensure a smooth onboarding process
  • Verify business licenses, documents, and other necessary paperwork
  • Ensure menu details, pricing, and images are correctly uploaded to the system
  • Support vendors with account setup and troubleshooting
  • Provide training on order management and delivery protocols
Training & Support:
  • Deliver live training on application usage for order management
  • Train vendors on using the order-receiving device
  • Address queries related to payments, order handling, and operational guidelines
Requirements:
  • Bachelor's degree in Business Administration, Hospitality, or a related field (preferred)
  • 0-2 years of experience in customer service or operations
  • Strong communication and interpersonal skills
  • Basic understanding of food delivery platforms and their operation
  • Proficiency in MS Office, Google Workspace, and CRM tools


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