Hospitality Operations Manager
8 hours ago
Salary and Benefits: We offer a competitive salary package of up to 2,500 KWD all-inclusive, depending on experience and qualifications, plus accommodation and bonus. In addition, we provide benefits as per Kuwait labor law, including airline ticket.
Job Description: The Director of Guest Relations will be responsible for leading our guest relations strategies and operations. This includes addressing feedback, ensuring VIP experiences, and maintaining a professional brand image. Key responsibilities include:
- Developing and implementing guest relations training and policies
- Coaching teams to align with corporate culture and enhance customer service
- Collaborating with cross-functional teams for client database management, promotional activities, and handling guest feedback to drive service improvements
- Supporting pre-opening, launching, and operational projects to ensure high standards and seamless execution across all outlets and regions
Required Skills and Qualifications: To succeed in this role, you will need:
- 48 years old or below
- A minimum of 5 years of experience in a similar role within the restaurant sector
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Open to candidates within the Middle East, with current experience in Kuwait preferred
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