Front Desk Ambassador

2 weeks ago


Kuwait City, Al Asimah beBee Careers Full time

**About the Role:**

We are seeking a highly motivated and detail-oriented Front Office Receptionist to join our team. As a key member of our front desk, you will be responsible for creating a memorable experience for our guests from arrival to departure.

Key Responsibilities:

  • Greeting and Check-in/Check-out Procedures: Manage night shifts on a rotational basis, ensuring smooth check-in and check-out processes for our guests.
  • Night Audit Procedures: Perform accurate financial transactions during night audit procedures.
  • Hotel Security: Monitor hotel security, coordinate with security personnel, and handle emergencies as needed.
  • Compliance and Communication: Ensure compliance with hotel policies, procedures, and brand standards. Conduct night shift handovers and communicate key details to the morning team.
  • Guest Services: Greet guests, manage room availability, late check-outs, and early arrivals. Assist in resolving operational issues during the night. Handle guest feedback and escalate issues when necessary.
  • Administrative Tasks: Perform tasks such as updating reports, managing emails, and tracking guest preferences. Coordinate with housekeeping and maintenance for urgent room issues.
  • Customer Service: Maintain a professional and welcoming atmosphere at the front desk. Take initiative to personalize guest experiences and promote hotel facilities.

About You:

Ideal candidates will have a service-oriented personality, experience in hospitality (preferred), and fluency in English. Additional languages are a plus.

Our Team and Environment:

You will be joining a diverse and dynamic team committed to delivering exceptional guest experiences in a welcoming environment that fosters growth and collaboration.


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