Luxury Club Supervisor

4 days ago

Kuwait City, Al Asimah Accor Hotels Full time
Company Overview
Sofitel Melbourne On Collins is a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre and business precincts. With 363 rooms offering breathtaking views over the city, our hotel provides an exclusive experience for guests.

Salary: A rare opportunity exists for a hospitality professional to join the Club Sofitel team on level 35 with a competitive salary package ranging from $70,000 to $90,000 per annum, depending on experience.

Job Description
The Club Sofitel Supervisor is responsible for providing exceptional service to all Club Sofitel guests by being their key contact during their stay. This role requires strong leadership skills, excellent communication and interpersonal skills, and the ability to build rapport with guests and team members.

Key Responsibilities:
• Lead, mentor and develop the team to ensure a fun and engaged work environment.
• Assist the Club Manager with recruitment, induction and training of new team members.
• Conduct probationary reviews, yearly performance reviews and development plans for Club team members.
• Roster staff according to daily operations and budget requirements.
• Allocate expressions to guests in conjunction with the Guest Relations Manager.
• Maintain Reception standards, including check-in/check-out procedures and Concierge services.
• Coordinate bookings for the Sofitel Club Business Centre and Boardroom.
• Ensure Food and Beverage standards are maintained, including stock and inventory control based on current and future occupancy.

Required Skills and Qualifications:
• Minimum 12 months' experience in a luxury hotel in a Front Office position.
• Previous supervisory experience preferred.
• Strong focus on guest and team relations.
• Excellent communication and interpersonal skills.
• Knowledge of Opera is an advantage.

Benefits:
Sofitel Melbourne on Collins offers career development opportunities within the hotel and wider Accor Group. We live by our Heartist principles, prioritizing human connection and diversity in the workplace.

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