Luxury Hotel Supervisor Opportunity
2 days ago
Company Overview
Sofitel Melbourne On Collins is a 5-star luxury hotel escape in the heart of Melbourne city centre, combining French elegance and modern luxury. It offers breathtaking views over Melbourne, an Exclusive Club Lounge, and sophisticated modern dining with vibrant contemporary French flair.
Job Description
A guest-obsessed hospitality professional is sought to join the Club Sofitel team on level 35 as a Supervisor. The successful candidate will provide a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay.
Key Responsibilities:
- Lead, mentor and develop the team, ensuring a fun and engaged work environment.
- Assist the Club Manager with the recruitment, induction and training of new team members.
- Conduct probationary reviews, yearly performance reviews and development plans for Club team members.
- Responsible for rostering according to the daily operations and Club budget.
- Allocate expressions to appropriate guests in conjunction with the Guest Relations Manager.
- Maintain all Reception standards, including check-in/check-out procedures and Concierge services.
- Coordinate bookings for the Sofitel Club Business Centre and Boardroom.
- Maintain all Food and Beverage standards, including stock and inventory control based on current and future occupancy.
Requirements:
The ideal candidate will have minimum 12 months' experience in a luxury hotel in a Front Office position, with previous supervisory experience preferred. They must have strong focus on guest and team relations, excellent communication and interpersonal skills, and knowledge of Opera an advantage.
Benefits:
- Career development opportunities within the hotel and wider Accor Group.
- Inclusive company culture promoting diverse talent.
- Heartist principles that put people at the heart of the organisation.
- Complimentary hotel stay package for your work anniversary.
- Worldwide employee and family and friends benefits at Accor Hotels.
Estimated Salary: AU$70,000 - AU$90,000 per annum.
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