Luxury Hotel Guest Service Manager
1 week ago
Company Overview:
">Sofitel Melbourne On Collins is a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre and business precincts. Our hotel offers breathtaking views over Melbourne and provides an exclusive Club Lounge experience for our guests.
">Job Description:
">We are seeking a guest-obsessed hospitality professional to join our Club Sofitel team as a Supervisor. As a key contact, you will be responsible for providing a sense of welcome and luxury service for all Club Sofitel guests during their stay.
">Responsibilities:
">• Lead and develop the team to ensure a fun and engaged work environment
">• Assist the Club Manager with recruitment, induction and training of new team members
">• Conduct probationary reviews, yearly performance reviews and development plans for Club team members
">• Responsible for rostering according to daily operations and Club budget
">• Maintain all Reception standards including check-in/check-out procedures and Concierge services
">• Coordinate bookings for the Sofitel Club Business Centre and Boardroom
">• Maintain all Food and Beverage standards, including stock and inventory control based on current and future occupancy
">Requirements:
">• Minimum 12 months' experience in a luxury hotel Front Office position
">• Previous supervisory experience preferred
">• Strong focus on guest and team relations
">• Excellent communication and interpersonal skills
">• Knowledge of Opera an advantage
">Benefits:
">We offer our ambassadors:
">• Career development opportunities within the hotel and wider Accor Group
">• Central accessible location in Melbourne's CBD
">• Laundered uniforms
">• Complimentary hotel stay package for your work anniversary
">• Worldwide employee benefits at Accor Hotels
">Estimated Salary: AU$65,000 - AU$85,000 per annum
">Location: Melbourne, Australia
">Language: English
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